UX / Product Strategy
Understand, evaluate, and investigate customer and business problems
Conceptualize ideas, plan research activities, present ideas
Own qualitative and quantitative customer impacting activities
Generate A/B test ideas & vet their customer impact
Form and understand plans to deliver UX activities
Champion UX within organizations
Work on broader UX design efforts (journey maps, ideation, etc)
Business & Customer Intelligence with Data
Own customer and business focused tool Quantum Metric
Leverage tool day to day to keep bsuiness informed of site opprotuntieis impacting customer expereince
Use tool to inform product teams around experience metrics and site behaviors
Watch live customer sessions to add quantitative insights to our customer experience research
UX Management / Operations
Lead and mentor a team of UX designers/researchers
Help set goals and grow members within the organization
Ensure that UX activities are accounted for within project efforts
Hold teams accountable for doing the right efforts by the customer
Tactical UX Delivery
UX research & Design activities (wireframes, user testing, research, etc)